Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE
Part-Time | Remote | Credit Miracles Credit Repair

PAY:
$5.00-6.50 per hour based on experience, performance, and credit repair knowledge

POSITION OVERVIEW

Credit Miracles Credit Repair is hiring a strong, experienced Customer Service Representative to support our clients and protect the client experience.

This is not a basic admin role.

This position requires someone who already understands credit repair, can confidently speak to clients, explain our services clearly, read a credit report, identify what is impacting a client’s score, and provide accurate guidance without confusion.

We are not looking for someone to simply answer calls.
We are looking for someone who understands credit repair, communicates well, and can confidently support both new and existing clients.

This role is part-time and fully remote.

You must have strong English, strong communication skills, strong phone presence, and prior credit repair experience.

You must be able to confidently explain:
• Credit repair services
• Program structure
• Pricing and expectations
• Negative items on a credit report
• What is impacting a client’s score
• Basic credit-building recommendations
• The difference between score issues and reporting issues

You must be able to speak clearly, confidently, and professionally without sounding unsure or untrained.

KEY RESPONSIBILITIES

• Answer inbound and outbound client calls
• Respond to customer questions professionally and accurately
• Explain services, pricing, and program expectations
• Assist with general client support and customer service needs
• Review basic credit reports and identify what is negatively impacting the profile
• Identify missing components in a client file before escalation
• Provide accurate education on credit basics and score improvement
• Complete call notes and update all client communication in the CRM
• Document complaints, concerns, and account updates properly
• Escalate issues when necessary
• Follow up with leads and existing clients as assigned
• Maintain professionalism across phone, email, text, and CRM communication
• Support client retention by providing a strong client experience

This role directly impacts client satisfaction, retention, and revenue.
Accuracy, communication, and professionalism are non-negotiable.

REQUIREMENTS

• Minimum 1 year of credit repair experience required
• Must understand credit repair beyond basic admin tasks
• Must know how to read and review a credit report
• Must understand collections, charge-offs, utilization, late payments, inquiries, and basic score factors
• Must be able to explain credit issues clearly to clients
• Must speak and write fluent English
• Must have strong customer service skills
• Must be confident on the phone
• Must know how to properly document client communication
• Must be organized and detail-oriented
• Must be able to multitask and manage client conversations efficiently
• Must be professional, reliable, and responsive

TECHNICAL REQUIREMENTS

• Reliable high-speed internet
• Clear phone connection
• Quiet work environment
• No background noise
• Laptop or desktop computer required
• Headset required
• Must be fully focused during working hours
• No excessive distractions during shift

This is a remote role, but professionalism is still expected at all times.

PREFERRED EXPERIENCE

• Credit repair
• Credit consulting
• Call center
• Customer retention
• Sales support
• Financial services

IDEAL CANDIDATE

The ideal person for this role is:
• Strong on the phone
• Strong in client communication
• Experienced in credit repair
• Comfortable reading and discussing credit reports
• Able to explain things clearly
• Calm under pressure
• Detail-oriented
• Professional
• Reliable
• Focused

This role is for someone who can protect the client experience, provide accurate information, and communicate with confidence.

If you do not understand credit repair, this is not the right role.

If you do, and you can confidently communicate it, we would love to hear from you.