Virtual Assistant — Sales Support & Operations

SCHEDULE: Must be available Monday–Friday, 8:00 AM–5:00 PM Central Standard Time (CST)
LOCATION: Remote
START DATE: Immediate

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ABOUT US

The Cleaner You LLC is a growing commercial cleaning company based in Des Moines, Iowa. We service offices, churches, medical facilities, and professional businesses across the metro area. We are building a professional, systemized operation and we are looking for a sharp, reliable VA to grow with us.

This is not a basic data entry role. We need someone who is proactive, organized, and genuinely invested in helping a small business grow.

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WHAT YOU WILL BE DOING

This role is focused on two things — helping us generate new business and keeping our operations running smoothly.

Sales & Lead Generation (High Priority)
— Make outbound calls to commercial prospects in the Des Moines, Iowa area during CST business hours
— Respond to inbound leads within 15 minutes using approved scripts and templates
— Qualify prospects and book walkthrough appointments directly onto the owner's calendar
— Manage and update our CRM pipeline in GoHighLevel after every call and conversation
— Follow up on sent proposals at 48 hours and 5 days using approved templates
— Confirm walkthrough appointments 24 hours in advance

Operations Support (Medium Priority)
— Monitor and respond to the company support inbox using approved templates
— Verify subcontractor check-ins and check-outs daily using our digital system
— Collect and organize subcontractor invoices monthly
— Follow up on missing documents such as W9s and insurance certificates
— Send onboarding forms to new subcontractor applicants
— Book and confirm appointments on the owner's calendar

Reputation & Content Support
— Send Google review requests to clients after their first successful clean
— Draft responses to new Google reviews for owner approval
— Flag any negative reviews immediately
— Schedule pre-approved social media posts
— Keep the Google Business Profile updated

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WHAT WE ARE LOOKING FOR

This role is a strong fit if you:

? Are fluent in spoken and written English — this role requires live phone calls with American business owners and office managers
? Have experience with CRM systems — GoHighLevel experience is a major advantage
? Are comfortable making outbound cold calls — this is a core part of the role, not occasional
? Are highly organized and can manage multiple follow-ups without things slipping through
? Are available and responsive during CST business hours — this is non-negotiable
? Take initiative — you don't wait to be told what to do next, you know what needs to happen and you do it
? Are reliable — you show up, you communicate, and you follow through every single time

This role is NOT a fit if you:
— Are not comfortable making live phone calls in English
— Cannot commit to CST morning hours for calling
— Need constant supervision to stay on task
— Are looking for a passive background role

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TOOLS YOU WILL USE

— GoHighLevel CRM (training provided if needed)
— Google Workspace (Gmail, Calendar, Drive)
— Slack for daily communication
— Standard phone and internet for outbound calls

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WHAT SUCCESS LOOKS LIKE IN THE FIRST 30 DAYS

We will evaluate your performance at the 30-day mark. Here is what we expect:

— Minimum 8 walkthrough appointments booked
— At least 15 active contacts in the pipeline
— Minimum 40 outbound calls per week
— Zero missed inbound lead responses — all contacted within 15 minutes
— All subcontractor check-ins verified daily with no missed flags

If you hit these numbers the role becomes ongoing with the opportunity to grow your hours and responsibilities as the company grows.

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HOW TO APPLY

Do not send a generic application. We read every one and generic applications go straight to the bottom.

To be considered please send:

1. A short voice or video recording (2–3 minutes) introducing yourself and explaining why you are a strong fit for this specific role. This is required — applications without a recording will not be reviewed.
2. Your resume or work history with any CRM or cold calling experience highlighted
3. Your available hours in CST and your current internet speed
4. One sentence answering this question: What is the most important thing a VA can do to help a small business grow?

We are looking to hire quickly. If you are the right fit you will hear from us within 48 hours.

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The Cleaner You LLC