eCommerce Operations Officer

eCommerce Operations Officer

We’re looking for a detail-oriented and highly organized eCommerce Operations Officer to manage day-to-day operations across our online sales channels. This role is critical in ensuring smooth order processing, accurate product listings, and an excellent end-to-end customer experience.

Key Responsibilities:

Manage daily operations across eCommerce platforms (Shopify and Amazon)
Ensure product listings are accurate, up-to-date, and optimized (pricing, descriptions, inventory)
Oversee order processing, fulfillment, and coordination with warehouse and logistics partners
Monitor stock levels and coordinate replenishment to avoid stockouts or overstocking
Handle backend system updates (pricing changes, promotions, product launches)
Track and resolve operational issues such as order discrepancies, delays, or system errors
Coordinate with customer service, marketing, and supply chain teams
Analyze operational performance and suggest process improvements
Generate reports on sales, inventory, and fulfillment metrics

Requirements:

Proven experience in eCommerce operations, admin, or similar role
Familiarity with platforms like Shopify and Amazon
Strong organizational and multitasking skills
High attention to detail and accuracy
Basic analytical skills and proficiency in Excel or Google Sheets
Ability to work in a fast-paced, deadline-driven environment
Strong communication and coordination skills

What We Offer:

Key role in a growing eCommerce business
Hands-on experience across multiple functions
Collaborative and fast-paced work environment
Competitive salary and growth opportunities