Senior Personal Injury Case Manager (100k+ Settlements & Paralegal Demand Experience)

Schedule: Full time | Must work U.S. Pacific Time (California)
Department: Pre-Suit | Plaintiff Personal Injury
Reports To: Managing Attorney

About the Role
We are a fast growing, results oriented Plaintiff Personal Injury law firm seeking a highly experienced Senior Case Manager to step into a high responsibility role. You will manage high value personal injury cases from intake through settlement and close out. You will serve as the primary point of contact for our clients, coordinating medical treatment, managing complex insurance claims, preparing polished demand packages, and ensuring strict compliance with all deadlines.

We are looking for a true professional who thrives in a fast paced remote environment, communicates directly, and can manage a high volume of details without dropping the ball. If you are just looking to coast, this is not the job for you. If you are driven by results, value clear systems, and want to be rewarded for your hard work, we want to talk to you.

Key Responsibilities
Client Communication & Case Management:
• Serve as the primary client contact via phone, email, text, and client portal.
• Onboard new clients and clearly set expectations from day one.
• Provide regular case updates with empathy and professionalism.
• Maintain organized, highly detailed case notes and next actions in our case management system.

Insurance Claims & Coverage:
• Open and aggressively manage Bodily Injury, MedPay/PIP (if applicable), and UM/UIM claims.
• Rapidly obtain declarations pages, policy limits, and adjuster information.
• Request, track, and file UM/UIM Selection or Rejection Letters for applicable policies.
• Ensure complete and timely coverage verification for every file.

Deadlines & Compliance:
• Calendar and meticulously track California deadlines, including the 2 year statute of limitations and municipal/ante litem notice deadlines.
• Maintain a standard of zero missed deadlines and perfectly accurate documentation.

Medical Treatment & Records:
• Coordinate medical provider referrals under attorney direction.
• Monitor treatment progress and MMI status.
• Request, track, and strictly quality check HIPAA compliant medical records and bills.

Liens & Subrogation:
• Open and tightly manage Medicaid, Medicare, ERISA, and private health insurance liens.
• Obtain final lien demands and assist with aggressive reductions.

Demands, Settlement & Close Out:
• Prepare highly polished demand packages, including liability summaries, damages narratives, medical specials spreadsheets, and supporting exhibits.
• Support settlement negotiations for high value cases under attorney supervision.
• Process settlements, releases, disbursements, and case close out checklists.

Performance Metrics (KPIs):
We use KPI tracking to reward high performers with bonuses, not for micromanagement. You will be measured on:
• Time from assignment to demand and settlement.
• Coverage completeness (UM/UIM letters and verified limits secured within 30 days).
• Medical records turnaround time and first pass completeness.
• Zero missed deadlines and clean CRM documentation.
• Time Zone Integrity: Strict adherence to 9 AM - 6 PM Pacific Time. You must be actively online, responsive, and working solely for our firm during these hours.

Qualifications:
• Proven plaintiff personal injury pre-suit case management experience.
• California PI experience is strongly preferred (or a rigorous willingness to learn CA specific rules).
• Deep working knowledge of UM/UIM, MedPay/PIP, medical billing terminology, and complex liens/subrogation.
• Exceptional written and verbal English communication skills.
• Highly organized, detail oriented, proactive, and tech savvy.
• Prior experience working effectively in a fast paced environment.
• Reliable, professional, and comfortable working completely independently in a remote setting.

Technology & Tools
• Experience with at least one major PI case management system (Filevine, Needles, SmartAdvocate, Lead Docket).
• Comfortable with Microsoft 365.
• Familiar with e-fax, e-signature tools, and VOIP systems.
(Training is provided for firm specific tools.)

Workspace & Application Requirements:
To support a successful remote work environment and ensure you are set up for long term success, applicants MUST include the following in their proposal:
• A short Loom video introduction (2-3 minutes max). In this video, you MUST verbally answer Question #4 (The Furious Client scenario). Show us exactly how you would speak to this client to de-escalate the situation.
• A brief view of your dedicated workspace.
• A screenshot confirming your internet speed (Minimum: 50 Mbps Download) and computer specifications (Minimum: 8GB RAM, i5 processor or equivalent).
(These materials help us ensure long term success in a fully remote role.)

Compensation & Benefits:
• $2,500 USD Monthly, paid bi-weekly. Negotiable depending on experience.
• 40 hour work week from 9 AM to 6 PM Pacific Time.
• Aggressive performance bonuses tied to KPIs (Up to $1,000 USD).
• Full time, long term position.
• An efficient team environment with well defined processes, direct collaboration with a U.S. attorney, and major opportunities for growth.

Why Join Our Firm
• Stable, long term remote role (not project based)
• Direct collaboration with U.S. attorney
• Well defined processes and realistic expectations
• Opportunity to grow with a plaintiff side personal injury practice

How to Apply:
To prove you have read this entire job description, you must start your application or email subject line with the exact phrase: "California PI Closer - [Your Name]". Applications without this subject line will be immediately archived.

Answer the following questions when applying:
1. You have a California auto-collision file. The at-fault Geico policy is $15k/$30k. Your client's ER and physical therapy bills total $42,000, and they have an active ERISA health insurance lien. Walk me through your exact step-by-step strategy to get this file closed and put money in the client's pocket.

2. An adjuster from State Farm is refusing to tender a $100k policy limit, arguing that the client's MRI findings (a 3mm disc bulge) are degenerative and not related to the rear-end impact. What specific evidence and arguments are you putting in the demand letter to force them to pay?

3. You inherit a messy Filevine dashboard with 40 pre-litigation files. 10 are waiting on medical records, 5 are ready for demands, and 3 have upcoming statute of limitations deadlines in 60 days. How do you prioritize your first 48 hours on the job?

4. A client calls you absolutely furious. It’s been 8 months since their accident, they just finished treatment a week ago, and they are demanding to know why they don't have their settlement check yet. They threaten to fire the firm. Walk me through exactly how you handle this call, de-escalate the situation, and reset their expectations.

5. You get a new intake for an intersection collision. The police report incorrectly places your client 100% at fault, but your client insists the other driver ran a red light. The other driver is claiming your client ran the light. What are your immediate next steps to flip liability and find coverage?