Digital Marketing Agency / Operations Manager

Established based digital marketing agency seeking an experienced Operations Manager to oversee daily business functions with minimal owner involvement.

This role is ideal for a highly organized professional with proven experience in digital marketing agency management, client retention, SEO coordination, paid ads oversight, website project management, and outsourced team supervision.

Responsibilities:

Oversee day-to-day agency operations

Manage client communication and retention

Coordinate SEO campaigns, PPC, web development, and hosting services

Supervise outsourced contractors (SEO teams, developers, designers)

Monitor project deadlines and service delivery

Ensure client satisfaction and recurring revenue stability

Identify growth opportunities and process improvements

Manage SOP implementation and workflow systems

Provide regular performance reports