Amazon Operational Excellence Specialist (USD 760–1,135 / month Full-Time, Remote PH, Long-Term)

A growing Amazon agency is hiring — Full-time · 100% Remote (Philippines) · Async-first · Long-term · USD 760–1,135 / month
APPLICATION CODE WORD: "ENGINE ROOM" — must appear in your email subject line. Applications without it will not be reviewed. (See "How to apply" below.)
About us
We are an Amazon agency. We run Seller Central operations for a portfolio of consumer brands — managing their account health, FBA logistics, reimbursements, and day-to-day operational excellence so that our clients can focus on product and growth. Our clients trust us to be the calm, reliable Engine Room behind their Amazon business.
About the role
We are hiring a tenacious, detail-obsessed Amazon Operational Excellence Specialist to operate accounts on behalf of our clients.
You will be the person who keeps client accounts healthy, FBA logistics flowing, and every dollar Amazon owes our clients reconciled and reclaimed.
This is not a generic VA role. We need someone who already speaks Amazon — AHR, IPI, FBA shipping plans, IP claims, reimbursement cases — and who gets satisfaction out of recovering money Amazon owes our clients and squashing policy violations before they escalate. Because you'll be working across multiple brands, you'll see more variety, more edge cases, and grow faster than someone working in-house at a single brand.
You will report directly to our Operations Lead.
What you will own
Three pillars, with hard numerical targets you will be measured on across your assigned client accounts.
1. Account Health Monitoring

Resolving IP claims, policy violations, and "Account at Risk" warnings before they damage client seller status
Daily monitoring of AHR (Account Health Rating); escalating early
Drafting and submitting Plans of Action (POAs) when required
Target: AHR > 190 (stretch > 1,000)

2. FBA & Logistics

End-to-end management of FBA shipping plans (creation, labeling, carrier coordination, receive-confirmation)
Reconciling lost and damaged inventory in Amazon's warehouses
Optimizing IPI (Inventory Performance Index)
Preventing stockouts and managing overstock risk
Targets: Instock Rate > 98% (stretch > 99%) · Overstock Rate < 5> 550 (stretch > 600)

3. Fees & Payment Audits & Reconciliation

Investigating shipment, customer-return, and fee discrepancies
Filing reimbursement claims with Seller Support and tracking them to closure
Auditing Amazon's fee charges for errors
Target: % Claim Amount Reimbursed > 90% (stretch 100%)

Who you are

Amazon-literate. You have hands-on experience inside Amazon Seller Central (FBA required; Vendor Central a plus). You know what AHR, IPI, and POA mean without Googling.
Process-oriented. You build SOPs, follow them, and improve them. (Critical in an agency environment where you'll be running consistent processes across multiple accounts.)
Detail-obsessed. You spot the $0.43 fee discrepancy that everyone else missed.
Tenacious. When Amazon Support says "no" on a reimbursement, you escalate and win it back.
Communicative. Clear written English; you can summarize a complex case in 3 bullets — both for internal handoffs and client-facing reporting.

Tools you will use daily: Amazon Seller Central · Helium10 · Sellerboard · Google Sheets / Google Drive
What we offer

Base pay: USD 760 / month (full-time, ~190 hrs/month at $4/hr)
KPI bonus: Up to USD 375 / month tied to AHR, IPI, and Reimbursement ?ross your assigned accounts. Total comp up to USD 1,135 / month
100% remote — work from anywhere in the Philippines
Flexible, async-first — one daily check-in. We don't watch the clock; we watch the KPIs.
Variety. Multiple client accounts means more learning, faster.
Long-term role. We are hiring for years, not months. Annual reviews and raises tied to performance.
Direct line to leadership. You report straight to our Operations Lead — no middle management.
Real authority — including the authority to recommend pausing client deals or demand-gen pushes when compliance or inventory risk warrants it.

How to apply
Read this section carefully. Applications that do not follow these steps will not be reviewed. We use these steps to filter for the kind of detail-obsession this role requires.


Email subject line. Start it with the code word ENGINE ROOM followed by your name. Example: "ENGINE ROOM — Maria Santos"
Loom video (90 seconds max). Record a short Loom ( ---------- is free) introducing yourself and answering: (a) What is the most complex Amazon reimbursement case you have personally won? Walk us through it. (b) Describe your hands-on experience with AHR and/or IPI.
Attach your CV with relevant Amazon experience clearly highlighted.
In the body of your email, answer these four questions:

How many months / years have you worked inside Amazon Seller Central?
Which tools do you currently use? (Helium10, Sellerboard, others?)
On a scale of 1–10, how comfortable are you reading Amazon's policy documents and writing Plans of Action?
In one sentence: what does "Account at Risk" mean, and what is the first thing you do when you see it?



We read every application that follows the format above. If yours stands out, you will hear from us within 5 working days.