Client Support Specialist (Remote | Credit Education Company)

We are a fast-growing credit education and consulting company helping individuals improve their credit profiles and qualify for approvals such as homes, vehicles, and funding.

We are looking for a Client Support Specialist who will be responsible for communicating with clients, answering questions, and ensuring a smooth experience throughout their credit improvement journey.

This is a remote role focused on communication, organization, and client care.

Responsibilities

- Respond to client messages and questions in a timely and professional manner

• Provide updates on dispute progress using our internal CRM

• Guide clients on following their credit building roadmap

• Remind clients of important actions such as maintaining low utilization or avoiding new inquiries

• Handle basic billing and account questions

To confirm you read this listing carefully, please include the word BlueSky in the first line of your application.

• Escalate complex cases to the appropriate team

• Keep accurate notes inside the client CRM

Daily tasks may include responding to client messages through:

- Instagram

• Email

• SMS

• Client portal

Requirements

- Strong written & speaking communication skills

• Excellent organization and attention to detail

• Ability to handle multiple conversations at once

• Calm and professional with clients who may be frustrated or anxious

• Comfortable using CRMs and online tools

• Reliable internet connection and ability to work remotely

Preferred Experience

- Customer support experience

• Experience in credit repair, financial services, or consulting businesses

• Experience managing DMs or chat-based support

Compensation

- Competitive hourly pay

• Remote work environment

• Opportunity to grow with a scaling company