Inbound Sales & Client Experience Specialist (Remote)

If you are confident on the phone and thrive in fast-paced environments, this role will be a strong fit.
This is a long-term opportunity for someone who wants to grow, take ownership, and be part of building a fast-growing company.

We are hiring a high-level communicator and operator to become the center of communication and operations in our growing U.S.-based home service company.

This is not a basic VA role.

What You’ll Be Responsible For

-Speaking with customers daily (calls, SMS, email)
-Taking inbound leads and confidently guiding them to book our services
-Managing schedules and solving real-time problems
-Keeping operations organized and running smoothly
-If you are highly organized, communicate clearly, and take ownership of your work, this role is for you.

About Us – Fresh Look Home Cleaning

We are a growing residential cleaning company based in the United States.
We were built to fix common problems in the industry:
-Poor communication
-Missed appointments
-Unreliable service

Our mission is simple: take care of people the right way.
We are building a long-term team—not hiring short-term freelancers.
We invest in people who want to grow with us.

Why This Role Is Different
Most remote jobs are task-based.

This role is:
-Performance-based
-Communication-heavy
-Growth-focused

You are not just completing tasks. You are:
-Driving customer experience
-Supporting sales
-Keeping the business running smoothly

Top performers can grow into:
-Senior Operations
-Team Lead
-Management roles

What You’ll Do:

Client Communication (Core Role)
-Answer inbound calls with confidence and professionalism
-Respond to SMS, email, chat, and social messages
-Guide conversations and build trust quickly

Inbound Sales (No Cold Calling)
-Take inbound leads and guide them to book services
-Provide quotes and explain services clearly
-Follow up using a structured process (we train you)

Scheduling & Operations
-Book and manage appointments
-Handle reschedules and updates
-Keep schedules organized and accurate

System & CRM Management
-Update customer information and notes
-Track leads, follow-ups, and job details
-Maintain accuracy and organization

Problem Solving
-Handle customer concerns professionally
-Think through solutions and stay calm under pressure

What We’re Looking For
-Strong English Communication (Non-Negotiable)
-Clear, confident spoken English
-Comfortable on phone calls
-Able to guide conversations (not just respond)
If you are not confident on the phone, this role is not a fit.

Highly Organized
-You use checklists
-You don’t forget details
-You finish what you start

Tech-Savvy
-Google Docs / Sheets
-CRM systems (or quick to learn)

Problem Solver
-Think independently
-Take ownership
-Find solutions quickly

Positive and Coachable
-Open to feedback
-Willing to improve
-Team-oriented

Compensation and Growth
-$6.00–$8.00/hour starting (based on experience)
-Performance bonuses (every 90 days)
-Raises based on performance (not time)
Top performers will have opportunities for increased pay, bonuses, and advancement into leadership roles.
We reward reliability, performance, and growth.

What Success Looks Like
-Clear, confident communication with customers
-Organized schedules with minimal errors
-Leads converted into booked jobs
-Problems solved without constant direction
-Full ownership of your role

(Important)
To apply, follow these steps carefully:

Step 1: Send an email to: ----------
Step 2: Use exactly this subject line: FLHCPROCEED
Step 3: In the body of the email, include:
A link to your OnlineJobs profile
A short introduction about yourself