Customer Service & Scheduling Specialist (Phone + Email | US Clients | Full-Time)

We are looking for a detail-oriented Customer Service & Scheduling Specialist to manage existing client communication, scheduling adjustments, and daily service coordination.

This role is critical to ensuring our operations run smoothly and customers receive excellent service.

You will be speaking with U.S.-based clients, so clear, professional English is required.

Key Responsibilities
-Handle inbound customer calls and messages
-Manage reschedules, cancellations, and service updates
-Confirm upcoming appointments with clients
-Coordinate schedules to maximize efficiency
-Communicate clearly with internal team regarding changes
-Maintain accurate records in our system

What Success Looks Like (KPIs)
You will be measured on:
-Schedule Efficiency: % of available time filled
-Cancellation Rate: Minimize lost revenue from cancellations
-Response Time: Fast, professional communication
-Accuracy: Minimal errors in scheduling and updates

Requirements
-Strong spoken and written English (neutral/minimal accent preferred)
-Calm, professional communication style
-Highly organized and detail-oriented
-Able to manage multiple conversations/tasks at once
-Reliable internet and quiet workspace
-Available during U.S. business hours

Compensation
-$3–$6/hour

Performance bonuses tied to:
-Low cancellation rates
-High schedule utilization

Why Join Us
-Stable, long-term role
-Structured systems and processes
-Supportive team environment
-Opportunity to grow into operations role

Application Instructions
Please include:
-A 1–2 minute audio introduction
-A response to this scenario:
---“A customer is upset because their appointment needs to be rescheduled. How would you handle the situation?”
-Your internet speed test