Inbound Sales & Lead Coordinator (US Cleaning Company | Phone + Follow-Up | Full-Time)

We are a growing residential cleaning company in the United States looking for a high-performing Lead Coordinator to handle inbound inquiries, follow up with potential clients, and help convert leads into recurring customers.

This is a sales-focused role. Your primary responsibility is to respond quickly, communicate clearly, and consistently follow up until the customer books service.

You will be speaking directly with U.S.-based customers, so clear, neutral English communication is required.

Key Responsibilities:
-Answer inbound calls from new customer inquiries
-Respond to web leads within 2–5 minutes (text, email, phone)
-Schedule estimates for potential clients
-Perform structured follow-up on all unconverted leads
-Maintain accurate notes in our CRM system
-Use scripts and follow processes to guide conversations

What Success Looks Like (KPIs)
You will be measured on:
-Speed to Lead: Response time under 5 minutes
-Booking Rate: % of inquiries scheduled for estimates
-Follow-Up Completion: 100% of leads followed up consistently
-Conversion Rate: Estimates converted into recurring customers

This is a performance-driven role. High performers will earn more and grow quickly.

Requirements
-Excellent spoken English with neutral or minimal accent
-Confident and natural on phone calls with U.S. customers
-Sales mindset (comfortable guiding customers to a decision)
-Strong follow-up discipline (you do not “drop” leads)
-Reliable internet and quiet work environment
-Ability to work U.S. business hours (CST)

Compensation
-$3–$6/hour (based on experience)

Performance bonuses for:
-Booked estimates
-Converted recurring clients

Why Join Us
-Long-term, stable position
-Clear expectations and structured systems
-Opportunity to grow into senior sales role
-Direct impact on company growth

Application Instructions (IMPORTANT)
To apply, please include:
-A short audio recording (1–2 minutes) introducing yourself
-A sample response to this scenario:
---“A customer is interested but says they want to think about it. What would you say?”
-Your internet speed test result

Applications without these will not be reviewed.