Senior Operations Executive (Live Music Agency)

Location: Remote (Philippines Based)
Compensation: 450 PHP per hour | Paid via Wise
Schedule: 25 hours per week (Fixed 10 am – 3 pm UK Time)
Reporting to: Agency Director

The Opportunity

We are a premier UK-based live music agency looking for a high-caliber Operations Executive to serve as the backbone of our business. This is not a task-based "assistant" role; it is a position for a seasoned professional who can manage complex workflows, liaise with senior stakeholders, and maintain operational excellence with minimal supervision.
We are looking for a "Right Hand" who can anticipate needs, manage the Director’s priorities, and ensure our events and finances are handled with surgical precision.


Critical Requirements (Non-Negotiable)

Experience: Minimum 5+ years of experience in Operations, Executive Support, or high-end BPO (Business Process Outsourcing) management roles.

Communication: Near-native English fluency (written and verbal). You must be confident representing the agency on video calls with UK clients and industry partners.

Tech Stack: Advanced proficiency with G-Suite, Notion (or other task management software such as Trello, or Monday,com) , and Xero (invoicing/reconciliation).

Niche Skill (Plus): Direct experience with Music Management software—specifically Bandpencil—is a significant advantage.

Mindset: A "results-over-hours" mentality. You are highly autonomous and comfortable working in a high-stakes environment.


Core Responsibilities

Operations Management: Lead the day-to-day logistics, coordinating between the Director, and Events Manager.

Client & Artist Relations: Act as a primary point of contact for enquiries, contract management, and logistics.

Financial Oversight: Manage all invoicing through Xero and ensure financial data is ready for the accountants.

Executive Inbox Management: Occasionally manage the Director’s email, triaging urgent matters and handling personal administrative tasks to a high standard.

Process Improvement: Identify bottlenecks in our current workflow and implement systems to solve them.


Benefits & Culture

Premium Pay: 450 PHP/hour reflects our commitment to hiring top-tier talent.

Direct Relationship: You will work directly with the business owner, not through a middle-man agency.

Flexibility: While the 10 am – 3 pm UK window is required for team syncs, we offer a high degree of autonomy and flexibility for the right person.


How to Apply (Strict Selection Process)

We are only looking for the top 1% of applicants. To be considered, please provide:

Video Assessment: A 2-minute video introduction (Loom or unlisted YouTube link). In this video, please detail your experience in high-end BPO or operational management and explain how you handle high-pressure deadlines. Please send a video explaining why you want to work with W1 MUSIC. Applications without a video will be automatically disqualified. Applications whose video fails to mention W1 MUSIC will be automatically disqualified.

Professional Summary: A brief overview of your experience with G-Suite, Notion, Xero, and/or music management software.

Stability: Confirmation that you have a stable, high-speed internet connection and a quiet environment for client video calls during UK business hours.