Virtual Assistant – Calls, Scheduling & Customer Support (Handyman Business)

We are a growing handyman and home services business based in Charlotte, NC, and we’re looking for a reliable Virtual Assistant to help manage incoming leads, communicate with customers, and schedule appointments.

This role is focused on speed, communication, and organization. You will be the first point of contact for our clients, so professionalism and confidence are important.

Responsibilities:

Answer inbound calls and respond to text messages
Call new leads quickly (within a few minutes)
Qualify basic job details (service needed, location, timeline)
Schedule estimates on our calendar
Enter customer information into our system (Jobber)
Send follow-up messages to leads and customers
Keep notes organized and updated

Requirements:

Strong English communication (spoken and written)
Comfortable making and receiving phone calls
Fast response time and attention to detail
Organized and able to follow simple systems
Customer service or call handling experience preferred
Quiet workspace and reliable internet connection

Work Hours:

Part-time (15–25 hours/week to start)
Must be available during U.S. business hours (Eastern Time)

Pay:

$4/hour depending on experience

IMPORTANT – To Apply:

Please answer the following:

What experience do you have with customer service or phone calls?
What tools or systems have you used (CRM, scheduling, etc.)?
What is your availability (days and hours)?
Are you comfortable making calls to customers?

Also, send a short voice recording introducing yourself and explaining your experience.