Receptionist / Customer Service Representative (Remote)

Are you someone who stays calm under pressure, communicates clearly, and enjoys helping people the ---------- nt they call in?

Peninsula Insurance Services is hiring a Remote Receptionist / Customer Service Tea ---------- mber to become the front-line voice of our agency.

You’ll begin by answering inbound calls, helping clients, scheduling appointments, and keeping communication flowing smoothly. As you learn our systems and processes, you’ll have the opportunity to grow into a larger customer service role over time.

What You’ll Do:

Deliver excellent service to clients and prospects
Manage inbound calls and voicemail messages
Document communications in our systems accurately
Relay messages and inquiries to the appropriate tea ---------- mbers
Help process payments, policy changes, and service requests
Send insurance documents to clients and related parties
Support day-to-day non-licensed customer service tasks

What We’re Looking For:

- Strong customer service experience
- Clear spoken and written English
- Calm under pressure when phones are busy
- Detail-oriented and dependable
- Strong computer skills and ability to learn new systems
- Reliable internet connection and quiet workspace
- Laptop or desktop setup (dual monitors preferred)
- Available Monday through Friday during US business hours

What We Offer:

- Starting pay of $150 to $200 per week based on experience, paid every Friday
- Paid time off
- Paid US federal holidays
- Full-time, long-term work from home position
- Monday through Friday, 8:30 AM to 5:30 PM Eastern Time
- Paid training on our systems and insurance processes
- Clear growth path into expanded customer service responsibilities
- Stable team environment with long-term opportunities


We are looking for someone who wants a long-term role, not a temporary stop. If you take pride in helping people and keeping things running smoothly, we’d love to meet you.