Part-Time Customer Service Email Specialist — E-Commerce (Aqilla Sportswear)

Aqilla is a premium women's activewear brand based in the US, known for our Open-Back Fade Hoodie and a community of women who wear what they've earned. We're growing fast and looking for a detail-oriented, warm communicator to handle our customer service inbox.
This is a part-time role: 2 hours/day, Monday–Friday, during US morning hours (9am–12pm EST).
What you'll do:

Respond to customer emails: order status, tracking, sizing questions, exchanges, and general inquiries
Follow brand voice guidelines and response templates (provided)
Flag anything outside your scope directly to the founder same day
Keep the inbox at zero by end of your shift

What we're looking for:

Strong written English warm, clear, professional
Previous e-commerce customer service experience (Shopify brands preferred)
Familiar with Shopify, Gmail, and ideally Klaviyo
Reliable, responsive, and takes ownership of their work
Available 9am–12pm EST, Monday–Friday non-negotiable

What this is not:
This is not a social media role, marketing role, or full business support role. It is CS email only. If you're looking for variety, this isn't the right fit.
Pay: $5–7/hour depending on experience. Long-term opportunity for the right person as the brand scales and will have more hours added.
To apply: Send a short email (3–5 sentences) introducing yourself and describing one customer service situation you handled well. Applications without this will not be reviewed.