Credit Repair Customer Service

Credit Repair Customer Service Rep (Remote) — Scale with Credit

We're a fast-growing business funding and credit consulting company looking for a sharp, people-first customer service rep to own the client experience for our credit repair division.

This isn't a passive support role. You'll be the main point of contact for active credit repair clients — keeping them updated, answering questions, and making sure they feel taken care of every step of the way. But beyond that, you'll know when a client is ready to take the next step and be comfortable having that conversation naturally.

What you'll actually be doing:

Managing day-to-day client communication across email, DMs, and any support channels we use. Keeping clients informed on where they are in their credit repair process and what's coming next. Building real relationships — not scripted, not robotic, just genuine. Identifying ---------- nts where a client is ready to upgrade into our full funding program and making the transition feel like a no-brainer. Asking happy clients for referrals the right way — not pushy, just confident. Flagging issues before they become complaints and keeping churn low.

Who you are:

You're a natural communicator who actually likes talking to people. You can hold a conversation, read the room, and adjust your tone depending on who you're talking to. You're organized enough to juggle multiple clients without things falling through the cracks. You're not afraid to ask for the sale or the referral when the time is right — but you know how to earn it first. You take ownership. If something's wrong, you fix it without being asked.

Requirements:

Previous customer service experience specifically in credit repair or a credit-related field is required. General customer service backgrounds will not be considered. Comfortable with CRM tools and basic admin work. Reliable internet connection and a quiet workspace. Availability during core business hours.

Nice to have:

Familiarity with dispute processes, bureau strategy, or credit scoring. Experience in a high-touch service business.

Compensation:

Base pay + performance bonuses tied to upsells and referral conversions. Details discussed on the call.

To apply, send a short voice memo (60–90 seconds) introducing yourself and explaining why this role fits you. Applications without a voice memo will not be reviewed. In your message, include the word banana so we know you read this far.