Operations Assistant- High End Building Company

Operations Assistant (Virtual) - High-End Residential Building Company
We’re a growing, family-owned residential building company specialising in high-end new builds and renovations. We pride ourselves on delivering a premium client experience, strong communication, and attention to detail across every project.
As we continue to grow, we’re looking for a reliable and proactive Operations Assistant to support our day-to-day operations and help keep the business running smoothly behind the scenes. This is a long-term role for someone who wants to grow with the business and take ownership over time.
What you’ll help us do:
• Keep communication flowing between clients, trades, and suppliers
• Ensure no enquiry, quote, or follow-up slips through the cracks
• Support the team in delivering a high-quality client experience
• Maintain organisation across projects, files, and systems
• Assist in improving systems and processes as the business grows
What we offer:
• Flexible remote work
• Supportive and respectful team environment
• Paid local holidays + Sydney holidays
• Long-term, stable role with growth opportunities
• Opportunity to grow into a more senior operations role over time
About you:
• Exceptional written and verbal English
• High attention to detail - you take pride in getting things right
• Proactive and able to take initiative (not just wait for instructions)
• Organised, reliable, and able to follow systems and processes
• Comfortable using email, spreadsheets, Google Drive, Dropbox, Canva
• Confident using social media platforms (posting + responding)
• Experience with Buildxact is a bonus (or willingness to learn)
Key responsibilities:
• Managing inboxes and digital calendars
• Responding to clients, contractors, and suppliers
• Scheduling site visits and meetings
• Following up enquiries and quotes
• Assisting with quotes, documents, and admin tasks
• Organising project files and documentation
• Posting project updates on social media
• Monitoring and responding to messages/comments
This role is not for you if:
• You need constant direction to get things done
• You struggle to stay organised or meet deadlines
• You prefer repetitive work without responsibility
To apply:
Send us an email with the subject line “First Aid” and tell us (in 200 words) why you’d be a great fit for our company. Include one interesting fact about yourself at the end.
We’re looking for someone who wants to be part of the team long-term - not just another job.