Experienced Service Accommodation VA

Virtual Assistant (Serviced Accommodation) – Guest Support, Operations & Sales

We are a fast-growing UK-based serviced accommodation (Airbnb management) company looking for a high-level Virtual Assistant to join our operations team.

We manage short-term rental properties on behalf of landlords across the UK, handling everything from guest communication to cleaning coordination and maintenance.

This is not a basic VA role — we are looking for someone reliable, proactive, and confident communicating with guests and suppliers in fluent English.

Role Overview

You will be responsible for:

Guest messaging across Airbnb, ---------- , and other platforms
Organising cleaning schedules and coordinating with cleaners
Handling maintenance issues and liaising with contractors
Supporting day-to-day operations to ensure smooth guest stays

Once trained, you will also assist with:

Cold calling businesses/contractors to secure direct bookings

Email marketing campaigns using Brevo
Supporting occupancy growth and direct booking strategy
Working Hours
Training Period
25 hours per week
Thursday – Monday
2:00pm – 7:00pm (UK time)
You will shadow our current VA and learn our systems and processes
After Training
40 hours per week
Thursday – Monday
7:00am – 3:00pm (UK time)
You will take ownership of morning operations
Key Responsibilities
Respond to guest enquiries quickly and professionally
Handle check-in/check-out communication
Manage guest issues and resolve problems efficiently
Coordinate cleaners and ensure properties are ready on time
Log and organise maintenance issues and follow through to completion
Maintain clear internal communication via Slack
Assist with outbound calls and email campaigns
Requirements
Essential
Excellent written and spoken English (very important)
Strong communication and problem-solving skills
Ability to work independently and make decisions
Highly organised and detail-oriented
Reliable internet connection and quiet working environment
Preferred Experience (Highly Valued)
Airbnb
----------
Uplisting
Turno
SuiteOp
Slack
Brevo

Additional experience is a bonus:

Guesty / Hostaway or similar PMS
Google Sheets / basic reporting
CRM systems
Cold calling or sales experience