High Ticket Ecommerce Sales Rep (Chat + Phone – Warm Leads Only)

We are looking for a sales-focused ecommerce representative to handle inbound conversations and close high-ticket orders.

Customers will contact you through chat, email, and phone. Many are already interested—you will guide them, answer questions, and help them confidently move forward with a purchase.

You will also manage customer communication during your shift, including order-related questions and general inquiries. You may be the only person handling activity at times, so you must be comfortable staying organized while managing multiple conversations.

This role is best suited for someone who is decisive, confident, and naturally moves conversations toward a result.

This is not a passive support position.

Responsibilities:
Handle inbound conversations (chat, email, phone)
Identify customer needs and recommend the right product
Move conversations toward a clear decision
Follow up with interested customers
Assist with order questions and basic support
Manage multiple conversations at once without losing track
Take full ownership of your shift (sales + communication)

Requirements:
Strong English (written and spoken)
Experience in sales or customer-facing roles
Able to manage multiple chats/emails at the same time
Comfortable speaking with customers and guiding decisions
Organized and reliable during busy periods
Available during US hours

Hours:
Tuesday - Thursday: 3pm - 9:30pm CT
Friday: 8am - 8pm CT
Saturday: 10am - 6:30pm CT

Compensation:

$6/hour
+
Performance bonuses tied to sales (team + individual)



IMPORTANT – APPLICATION INSTRUCTIONS

To be considered, follow all instructions exactly.

Subject line:
Inbound Sales – Ready to Close


Answer these questions:

1. Describe a time you helped a customer d ---------- to buy something expensive.
>>> What was stopping them and what did you say? (1–3 sentences)

2. Customer says:
“I’m not sure if this will work for me.”
>>> Respond in 2–4 sentences max, like a real chat reply

3. A customer asks:
“Where is my order? I ordered 5 days ago.”
>>> Respond in 2–4 sentences, natural and professional

4. When you have multiple customers waiting at the same time, how do you handle it?
>>> Answer in 2–3 sentences

IMPORTANT:
Do NOT use AI tools (ChatGPT, etc.)
Keep answers short and natural
Generic answers will be ignored

We are looking for someone who is confident, proactive, and comfortable guiding customers toward a decision.