Customer Support Specialist – Credit Repair (Experienced Only)

Customer Support Specialist – Credit Repair (Experienced Only)

We are a growing credit repair company seeking a high-level Customer Support Specialist with proven experience in both credit repair and client communication.

This is a client-facing role requiring confidence on the phone, professionalism, and the ability to handle both current clients and new leads effectively.

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Core Responsibilities

* Answer inbound calls and provide professional, accurate support
* Respond to client and lead inquiries via email and SMS in a timely manner
* Assist with client onboarding and general account questions
* Schedule consultations and manage follow-ups with leads
* Maintain detailed, accurate notes inside the CRM
* Communicate clearly and confidently with U.S.-based clients

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Required Experience (NON-NEGOTIABLE)

* Fluent English (spoken and written)
* Minimum 1–2 years of customer support experience (phone-based required)
* Direct experience in the credit repair industry
* Strong understanding of:
* Credit reports and tradelines
* Dispute processes and client expectations
* Experience using CRM systems such as Go High Level and DisputeFox (or similar)

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Preferred (Highly Valued)

* Familiarity with FCRA guidelines and dispute workflows
* Experience handling appointment setting and sales support
* Background working with U.S.-based credit repair companies

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What We’re Looking For

* Professional, confident phone presence
* Strong attention to detail and organization
* Ability to multitask and manage multiple conversations at once
* Reliability and consistency (this is a long-term position)

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Important Notice

This is not an entry-level position.
Applicants without real credit repair AND customer support experience will not be considered.

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Application Instructions (REQUIRED)

To be considered, start your application with:
“I have hands-on credit repair customer support experience and understand dispute workflows.”

Applications that do not follow this instruction will be ignored.