Customer Success Manager

IMPORTANT: Applications that do not follow our instructions below (7 steps) will not be reviewed.

About the role:

You'll manage our Skool community day-to-day — engaging with current members and new members, running onboarding calls, and guiding members to the right resources. Your primary success metric is retention: helping new clients feel supported, stay engaged, and get real results. When direct support is needed, you'll schedule calls with the community owner on their behalf.

Responsibilities:

- Engage with current members and new students daily inside the Skool community
- Conduct onboarding calls for new members and identify their sticking points in conversation and social skills
- Guide members to the right resources and escalate to the owner when needed
- Build and maintain clear SOPs for this role so it can be trained and replicated as the community grows
- Help cultivate a positive, fun, and engaging community environment

Requirements:

- Fluent in English (spoken and written).
- Strong communicator — comfortable managing different types of clients and personalities.
- Able to create clear, replicable SOPs.
- Comfortable working in the self-improvement / dating and social skills space.
- Skool platform experience is a plus, but not required — it's easy to learn.

How to apply:
Note: Applications that do not follow these instructions will not be reviewed.

1. Email your application to ----------
2. Use subject line: CSM - [Your Name] - [Date] · e.g. CSM - Michelle - April ---------- . Include a brief intro about yourself and why you'd be a great fit.
4. Experience with Skool platform is a bonus so let us know if you have any
5. What is your expected monthly salary?
6. Answer: How would you handle a client who feels overwhelmed by the amount of content and doesn't know where to start ?
7. Optional: Include a video or voice recording introducing yourself — this helps us assess your communication style and client-interaction skills.