Rental Operations Coordinator (Rental Car Company-Remote)

JOB OVERVIEW
DO NOT APPLY IF THIS DOES NOT FIT YOU

Apex Level is seeking a detail-oriented and assertive Rental Operations Coordinator to manage renter communications, payment tracking, lead follow-up, and account enforcement for our growing rental fleet.

This role is responsible for maintaining account compliance, following up with leads quickly, ensuring clear and professional communication so clients fully understand our rental process, sending payment reminders, applying late fees per contract, and coordinating intake screening for new renters.

We are looking for someone professional, firm, organized, and comfortable enforcing company policies consistently. You must be confident communicating boundaries, handling client conversations professionally, and following structured processes.

Responsibilities:

• Respond to ad leads & pre-qualify applicants
• Send intake forms & coordinate bookings
• Order background checks & MVR reports
• Verify driver’s licenses
• Send rental agreements for signature
• Track weekly payments
• Send payment reminders
• Apply late fee notices per policy
• Maintain renter ledger spreadsheet
• Escalate delinquent accounts to management

Training & Tools

You will be fully trained to use:

• RentCentric (rental management software)
• GoHighLevel (CRM & communication platform)
• Adobe Acrobat (document preparation & signatures)
• Google Workspace (Sheets, Docs, Drive)
• Additional SaaS tools used for fleet management and compliance

Previous experience is a plus but not required. You must be comfortable learning software quickly.

Compensation & Growth

Starting pay: $3–$5/hr (based on experience)

After 90 days of consistent performance and reliability, compensation will automatically increase by $1 per hour, contingent on meeting performance expectations and maintaining strong attendance and communication standards.

Additional raises and long-term growth opportunities are available as the company scales.

Requirements:

• Excellent written English
• Strong attention to detail
• Comfortable enforcing rules professionally
• Experience with Google Sheets
• Reliable internet
• Availability during U.S. business hours
• Ability to follow structured communication policies

Hours:

30–48 hours per week

How To Apply

To be considered, you must email the following to:

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Include:
• Your full legal name
• Your resume (PDF format preferred)
• A 1-minute (or less) video introducing yourself and explaining your work history and experience handling customer communication

Applications missing any of the above requirements will not be reviewed.