Accounts Receivable / Collections Specialist

Position Overview

We are seeking a highly organized, persistent, and detail-oriented individual whose primary responsibility is to ensure all completed jobs are paid in full and on time. This role is critical to maintaining cash flow and requires strong communication skills, accountability, and a results-driven mindset.

Key Responsibilities:

- Proactively contact customers immediately after project completion to collect outstanding balances
- Monitor all completed jobs daily to identify unpaid invoices
- Communicate with customers via phone, text, and email to secure payment
- Clearly explain invoices, payment options, and resolve any payment-related questions or objections
- Coordinate with sales and operations teams to confirm job completion status and customer satisfaction
- Follow up consistently on overdue accounts until payment is received
- Document all customer interactions and payment updates in CRM (ServiceTitan)
- Process payments and ensure accurate record-keeping
- Escalate disputes or collection challenges to management when necessary

Performance Expectations:

- Maintain a high collection rate on completed jobs
- Minimize days outstanding (reduce AR aging)
- Ensure fast turnaround from job completion to payment collection
- Consistent daily follow-up activity with zero missed accounts

Qualifications:

- Strong communication and negotiation skills
- Comfortable having direct, payment-focused conversations with customers
- Highly organized with strong attention to detail
- Self-motivated and persistent—does not let accounts slip through the cracks
- Experience in collections, accounts receivable, or customer service is preferred
- Familiarity with CRM systems (especially ServiceTitan) is a plus