Personal Injury Intake

We are a growing U.S.-based law firm focused on helping individuals who have been injured in a ---------- . Our team is client-centered, fast-paced, and driven by results. We are looking for a highly motivated Intake Specialist to be the first point of contact for potential clients.

Position Overview
As an Intake Specialist, you will communicate with potential clients who have been in a ---------- , gather key information, and guide them through the process of signing up with our firm. This is a sales-focused role where your ability to build trust and move conversations forward is critical.

Key Responsibilities:
• Respond to inbound leads via phone, text, and email
• Make outbound calls to follow up with potential clients
• Build rapport quickly and professionally with injured individuals
• Gather case details and accurately input information into our system
• Guide potential clients through the sign-up process
• Follow up consistently with leads who have not yet signed
• Maintain organized and detailed notes in CRM systems
• Work closely with the intake team to meet performance goals

What We’re Looking For
• Strong English communication skills (spoken and written)
• Confident on the phone with a clear, professional presence
• Sales or customer service experience required
• Ability to handle objections and guide conversations
• Strong attention to detail and organization, please put Pizza in the subject line
• Ability to work in a fast-paced environment
• Reliable internet connection, good computer and quiet workspace

Preferred Experience (Not Required)
• Experience working for a law firm (especially personal injury)
• Experience with CRM systems (Salesforce, Clio, or similar)
• Background in call center, sales, or lead conversion roles

Work Schedule - U.S. business hours (Pacific Time preferred)
• Monday - Friday - 2pm - 8pm
• Saturday - 10am - 4pm

Compensation
• Competitive base pay (based on experience)
• Performance-based bonuses tied to signed cases
• Opportunity for long-term growth
• Paid holidays

How to Apply
Please include:
1. A short loom video introduction (1–2 minutes) that is filmed just for this job posting
2. Relevant experience
3. In your application refer to me by name, Tommy