RPM Coordinator

West Orange Nephrology is a kidney care clinic located in Winter Garden, Florida. We specialize in comprehensive kidney care including diagnostics, chronic disease management, dialysis, and remote patient monitoring programs. We are looking for an RPM Coordinator to manage our Remote Patient Monitoring program focused on blood pressure management. Prior experience in a US medical office or clinical support role is required.

About the role
You will manage our remote blood pressure monitoring program for patients at our clinic. You will conduct monthly check-in calls with enrolled patients, respond to out-of-range blood pressure alerts, and coordinate clinic visits when escalation is needed. This role requires clinical awareness, strong communication skills, and the ability to act calmly and quickly when a patient's readings indicate a concern.

What you'll be doing
You will conduct scheduled monthly outbound calls to RPM-enrolled patients, review blood pressure readings and identify out-of-range values, and contact patients promptly when readings fall outside safe parameters. You will schedule clinic visits or escalate to the provider for patients with concerning readings, document all patient interactions and follow-up actions in the EHR, educate patients on their monitoring devices, and maintain accurate RPM time logs to support program billing and compliance.

Who we're looking for
We need someone with experience in a US medical office, clinical support, or remote patient monitoring role. Familiarity with RPM programs and blood pressure management protocols is a strong plus. You should be comfortable interpreting blood pressure readings and understanding when escalation is needed, have calm and clear phone communication skills especially in urgent situations, and be detail-oriented with strong documentation habits. Experience with EHR systems and HIPAA compliance are required.

Important
This position supports a US-based medical practice and a US RPM program. US medical office or clinical experience is required. Candidates without US healthcare experience will not be considered.

How to apply
Send a short introduction about yourself and your medical or clinical background. Please answer this question: "Do you have experience with RPM or remote patient monitoring programs? If so, describe what your role involved." Applications that skip this question will not be reviewed.