Customer Support & Amazon Assistant (Full-Time, Remote)

We are looking for a highly RELIABLE, RESPONSIVE and detail-oriented Customer Support & Amazon Assistant to join our team at serving Amazon FBA sellers. While this role is mainly focused on customer support, you’ll also be trained to take on side tasks related to Amazon operations, such as product listing support, copy coordination, and basic administrative tasks.

No prior Amazon experience is required, but you must be willing to learn, be proactive, and communicate professionally.

Key Responsibilities:
• Respond to client inquiries via email in a polite, fast, and professional manner using templates or personalized replies.
• Coordinate with internal teams (design, copywriting, PPC) to update clients on their orders.
• Manage and organize files (Google Docs, Word, Excel, Google Sheets) related to customer projects.
• Help clients understand services such as:
• Product photography
• White background images
• Lifestyle images
• A+ content
• Amazon listing copywriting
• PPC services
• Use AI tools like ChatGPT to assist in drafting client responses and internal summaries.
• Perform basic creative judgment when discussing design or image options with clients.
• Complete Amazon-related side tasks as needed (e.g. filling in spreadsheets, keyword research, listing support, etc.) – training provided.
• Follow SOPs and maintain accurate records of communication and task tracking.

Who You Are:
• Fluent in written English (must be professional, clear, and polite)
• Highly responsive (aim to reply within 30 mins to 1 hour during work hours)
• Skilled with Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets)
• Fast learner who is open to training and can adapt to various small tasks
• Organized and process-driven
• Interested in e-commerce or Amazon FBA (even if you’re new to it!)
• Can use or is willing to learn AI tools like ChatGPT
• Has a stable internet connection and quiet working environment


Working Hours:
• Must have at least 4 hours of overlap with Eastern Standard Time (EST), especially between 8:00 AM – 12:00 PM EST (8:00 PM – 12:00 AM PHT).
• The rest of the hours can be flexible as long as work is completed and clients are responded to in a timely manner.

How to Apply:

Please send:
1. Your updated CV
2. A short cover letter answering:
• Why are you a good fit for this role?
• Have you done any Amazon or e-commerce work before?
• Do you have experience with clients service?
• Do you use Excel often?
3. Start your message with the keyword “CREATIVE ASSIST” so we know you read everything.

Bonus Points If You Have:
• Familiarity with Amazon FBA or product listings
• Experience using tools like Canva, Trello, Slack, Notion, or Helium10
• Creative or design background