Customer Outreach & Appointment Setter

We are a mental healthcare support organization seeking a professional and articulate Telecaller to handle client communication and administrative support, with the potential to grow into a team lead role managing end-to-end operations.

Shifts:
10:00 AM – 7:00 PM EST
(Shift timings may vary on weekends and are subject to change based on operational requirements)
Working Days: Wednesday to Sunday

Key Responsibilities
-Contact US-based clients to verify Medicaid insurance details.
-Handle primarily outbound calls, along with inbound client calls, effectively.
-Convert qualified leads into active clients.
-Maintain and update records in Google Sheets.
-Leverage AI tools to streamline workflows and improve efficiency.
-Grow into a Team Lead role managing end-to-end inbound and outbound operations based on performance.
-Knowledge of Google Sheets formulas / Apps Script is a plus.

Requirements
-Strong interpersonal and customer service skills.
-Able to manage both calling tasks and administrative duties.
-Comfortable working the specified EST shifts (with flexibility as timings may vary).
-Proficiency with AI tools — specifically Claude Code, OpenAI Codex, or similar AI-powered tools — with the ability to explain how you have used them in practice.
-Proactive approach to technology adoption and process improvement.
-Leadership potential with the ability to independently manage inbound and outbound operations.

How to Apply
1)Record a Loom video starting with: "I AM THE CHOSEN ONE"

2)In the video, briefly:
-Introduce yourself.
-Explain why you're a good fit.
-Mention your preferred shift and working days.
-Share which AI tools you have used — specifically name Claude Code, Codex, or any similar tool — and explain how you've applied them.
-Highlight any experience or inclination toward team leadership and end-to-end call management.

3)Attach your updated CV along with your message.

Note: Applications without a Loom video and CV will not be considered.