Customer Support VA (Ecommerce – Zendesk/Shopify)

About the role:
We’re looking for a reliable and detail-oriented Customer Support VA to handle daily support operations for a growing ecommerce brand.

Your main focus will be customer communication and keeping support operations running smoothly.

Additional Notes:

We are looking for a full-time, long-term tea ---------- mber who is fully focused on this role.

This is not a freelance or side-gig position
We expect full commitment during working hours
Work is tracked to ensure consistency and accountability

This role is for someone who wants to grow within a team and build long-term, not just complete short-term projects.

Your responsibilities:

Handle customer support via email (Zendesk)
Process orders, refunds, and returns in Shopify
Track common customer issues and report patterns
Maintain and improve support SOPs over time
Assist with basic operational tasks when needed

Requirements:

Experience with Zendesk and Shopify
Previous experience in ecommerce customer support
Strong written English (clear, human, not robotic)
Organized and reliable in daily execution
Able to follow systems, but also think independently
Experience communicating with 3th parties like suppliers or admin

Nice to have (not required):

Basic understanding of ecommerce metrics (AOV, refunds, etc.)
Experience improving workflows or SOPs

Compensation:

Starting salary: $350/month
Growth to $500/month based on performance
Long-term opportunity with increasing responsibility

How to apply:

Include:

Your resume
A short message explaining:
Your experience with ecommerce customer support
Why you are a good fit for this role

?? Applications that feel generic or AI-generated will not be considered.