Sales & VIP Customer Support Specialist (Premium Travel & Events Company)

We're Event Escapes, a premium event-driven travel platform based in Melbourne, Australia. We package hotel stays, event tickets, and curated experiences for major global sporting events like F1, MotoGP, FIFA World Cup, Premier League, NBA, Tennis Grand Slams and NFL. We recently launched and are growing fast. We're looking for a motivated, detail-oriented tea ---------- mber to join us part-time and grow with the business.

What You'll Be Doing:

Customer Support & VIP Concierge:
You'll provide premium, white-glove phone support for our VIP clients. These are high-value bookings like F1 weekend packages and World Cup hospitality. For standard customers, you'll handle email support ensuring fast and professional responses. You'll also monitor and action support tickets generated by our AI receptionist system, assist with booking enquiries, modifications and post-booking follow-ups, and deliver a luxury concierge-level experience that matches our brand.

Sales & Lead Generation:
You'll follow up on inbound leads generated through social media campaigns and paid ads, engaging warm leads via email, WhatsApp and other channels to convert enquiries into bookings. As we scale you'll support outbound initiatives too, identifying potential clients, partnerships and group booking opportunities. You'll track and report on your lead pipeline and conversion.

What We're Looking For:
Excellent spoken and written English is essential as you'll be speaking with Australian, Singaporean and international clients. You need a confident and professional phone manner because this is a premium brand. We want someone who is sales-minded with a customer-first attitude and comfortable using modern tools.

You must be highly reliable and self-motivated since you'll be working remotely with a small, fast-moving team. Familiarity with the travel, events or hospitality industry is a strong plus. You need to be available to work some weekends as events happen on weekends and this is non-negotiable. You should also be willing to be on-call occasionally for VIP client support during live events.

Requirements
You must have your own laptop with minimum specs to handle a modern browser, video calls and multi-tab workflow. Reliable high-speed internet at all times with no exceptions. A quiet environment for phone calls with VIP clients. Weekend availability on a rotating basis.

Hours & Compensation
Starting at 10 to 12 hours per week with gradual increase as the business grows. Salary is PHP 40,000 to 44,000 per month, pro-rated based on actual hours worked. Additional hours beyond the agreed schedule are compensated pro rata. Schedule is flexible but must include some weekend coverage. This is a long-term role with real growth potential and we want someone who wants to build something with us.

Why Join Event Escapes?
You're getting in on the ground floor of a launched startup. Not a concept, we're live and selling. You'll work with premium global events like F1, World Cup, NBA and Grand Slams. It's a small team where your work directly impacts growth. We use a modern tech stack with AI tools that make your job easier, not harder. There's a clear path to full-time as we scale into Singapore, Malaysia and beyond.

How to Apply

Please include:

A short introduction
Your experience in customer support and/or sales
A brief example of how you would handle an unhappy customer
Your weekly availability.