Guest Experience & Recruitment Assistant

About the Role

We’re looking for a proactive and adaptable Guest Experience & Operations Assistant to support our growing hostel and apartment business. This role sits at the heart of our guest communication and volunteer coordination, while also evolving into a broader virtual assistant position supporting the founders and management team.

If you enjoy hospitality, communication, and working in a fast-moving environment where systems and AI are continuously improving, this role offers plenty of room to grow.

Key Responsibilities
1. Volunteer Recruitment & Coordination
Manage end-to-end volunteer recruitment (posting roles, screening, onboarding)
Communicate with applicants and maintain a strong pipeline of candidates
Coordinate schedules and ensure smooth onboarding experiences
2. Guest Messaging & Experience
Respond to guest inquiries across booking platforms and direct channels
Ensure fast, friendly, and helpful communication at all stages (pre-arrival, during stay, post-stay)
Handle common issues and escalate when needed
Maintain a high standard of tone and response quality
3. Operations & Virtual Assistant Support
Assist founders and managers with day-to-day administrative tasks
Support operational improvements and documentation
Help implement and manage systems (including AI tools for guest messaging)
Take on ad hoc tasks as the business evolves
How the Role Will Evolve

We are actively integrating AI into guest communications. Over time:

Repetitive messaging tasks will decrease
Your role will shift toward oversight, optimization, and higher-level support
You’ll play a key role in improving systems and workflows
What We’re Looking For
Strong written English (friendly, clear, and professional tone)
Excellent organization and responsiveness
Ability to multitask and manage ongoing conversations
Comfortable working remotely and independently
Interest in hospitality, travel, or guest experience
Tech-savvy and open to learning new tools (including AI systems)
Nice to Have
Experience in hospitality, hostels, or short-term rentals
Experience with platforms like Airbnb, ---------- , or similar
Previous virtual assistant or remote operations experience
Recruitment or HR coordination experience
What We Offer
Flexible, remote-friendly work environment
Opportunity to grow into a broader operations role
Exposure to AI tools and process automation
Direct collaboration with founders in a growing business
How to Apply

Please send:

A short introduction about yourself
Relevant experience
An example of a guest message you would send to a traveler asking about availability