Phone Specialist (Remote)

We are looking for a confident and professional Phone Support Specialist to join our team. This role will initially focus on handling incoming calls and guest inquiries, with the opportunity to transition into a full-time Virtual Assistant role as you grow with the company.

This is a great opportunity for someone with strong English communication skills who wants long-term remote work and career growth.

Initial Responsibilities (Phone Support Focus):
- Answer incoming guest and customer calls professionally
- Handle general inquiries regarding reservations, stays, and services
- Collect caller details accurately (name, reservation info, concern)
- Pass concerns to the internal team for follow-up
- Inform callers that updates will be sent via email or messaging system
- Maintain a calm, friendly, and professional tone at all times
- Future Growth Opportunity (Full-Time VA Role):

Successful candidates may transition into a broader Virtual Assistant role, including:

- Guest messaging support
- Reservation management
- Calendar coordination
- Admin tasks
- Team support and operations assistance
- Requirements:
- Excellent spoken English
- Clear and professional phone manner
- Strong listening and note-taking skills
- Reliable internet connection and quiet workspace
- Customer service mindset
- Able to stay calm under pressure
- Previous call center, customer support, or VA experience is a plus

Application Requirements:

1. Audio Recording
Please read the script below clearly and professionally:

"Hello, thank you for calling. My name is [Your Name], and I’d be happy to assist you today. May I please have your full name, reservation details, and a brief summary of your concern? Thank you. I will forward this information to our team, and we will get back to you via email as soon as possible."

2. Video Recording
Please answer these customer service scenarios on video:

A guest is upset because no one replied to their message. How would you handle the call?
A caller is demanding immediate assistance, but you need to collect details first. What would you say?
A guest is frustrated and speaking quickly. How would you calm the situation?
A customer asks for something you cannot confirm on the call. How would you respond?
A rude caller refuses to give details but wants help immediately. What would you do?

Per call (initial role)
Full-time compensation to be discussed upon transition to VA role.

If you have excellent communication skills and want to grow into a long-term Virtual Assistant position, we’d love to hear from you.