Experienced Customer Service & Scheduling VA | Cleaning Company | $4-$5/hr

**Full Job Description**

**About Us:**
We are a fast-growing residential and commercial cleaning company based in Florida, USA. We provide professional cleaning services to homes, apartments, and short-term rentals. We are seeking a reliable, detail-oriented Customer Service & Scheduling Virtual Assistant to help manage customer communication and daily scheduling.

This is a long-term position with growth opportunities for the right candidate.

**Position Overview**
We are looking for a Virtual Assistant with strong English communication skills who can handle customer service, appointment scheduling, and administrative tasks. You will be responsible for communicating with customers, managing bookings, sending reminders, and maintaining an organized schedule.

Experience in customer service, scheduling, dispatching, or appointment setting is highly preferred.

**Main Responsibilities**

**Customer Service**
- Answer customer messages via SMS, email, and phone calls
- Respond to customer inquiries professionally
- Handle rescheduling and cancellations
- Confirm appointments with customers
- Follow up after services
- Assist with customer concerns or complaints

**Scheduling & Dispatching**
- Manage daily cleaning schedules
- Assign jobs to cleaning teams
- Update customer records
- Send appointment reminders
- Track job progress
- Ensure smooth daily operations

**Administrative Tasks**
- Update booking notes
- Maintain customer records
- Send invoices when needed
- Request customer reviews
- Perform general administrative support

**Required Skills**
- Excellent spoken and written English
- Strong customer service experience
- Organized and detail-oriented
- Ability to multitask and prioritize
- Reliable and responsible
- Comfortable working independently
- Fast learner
- Professional communication skills

**Preferred Experience**
Experience in any of the following is a plus:
- Customer Service Representative
- Appointment Setter
- Dispatcher
- Call Center Support
- Scheduling Assistant
- Virtual Assistant

**Software Experience (Preferred):**
- Scheduling software (BookingKoala, Jobber, Housecall Pro, or similar)
- Google Calendar
- Gmail
- CRM systems
- Microsoft Office or Google Workspace

**Work Schedule**
- Must be available during U.S. Eastern Time
- Full-time availability required
- Weekend availability is a plus
Typical hours may include rotating shifts from 8:00 AM to 7:00 PM EST.

**Pay & Benefits**
- Starting Pay: $4-$5 per hour
- Weekly Pay
- Long-term stable position
- Performance-based raises available
- Opportunity to grow into leadership roles

**Ideal Candidate**
We are looking for someone who is:
- Dependable and punctual
- Communicates clearly and professionally
- Enjoys helping customers
- Able to remain calm under pressure
- Detail-oriented
- Seeking long-term employment

**Required Application Instructions (VERY IMPORTANT)**
To apply, please follow these instructions carefully:
1. Record a 1–2 minute voice recording introducing yourself in English.
2. Discuss your customer service experience.
3. Mention your internet speed.
4. Provide your computer specifications.
5. Include the phrase "CLEAN SUCCESS" in your application subject line.

Applications that do not follow these instructions will not be considered.

**Technical Requirements**
- Reliable high-speed internet (backup internet preferred)
- Quiet working environment
- Laptop or desktop computer
- Headset with a microphone

**Bonus Skills (Highly Preferred)**
- Spanish-speaking
- Experience working with U.S. customers
- Experience in cleaning, home services, or scheduling businesses
- Experience handling phone calls
- Experience using SMS platforms
- Experience managing busy schedules