Sales Closer | Lead Follow-Up | CRM, Retention

DESCRIPTION:
We're a fast-growing Canadian online dealership specializing in professional cleaning equipment. We help entrepreneurs and cleaning businesses across Canada get the right machines to grow their operations — and we're looking for a driven Virtual Assistant to help us close more sales, retain leads, and keep our CRM running smoothly.

What You'll Be Doing:

Following up with warm leads and inbound inquiries via phone, email, and live chat
Closing sales conversations by understanding customer needs and recommending the right equipment
Managing and updating our CRM — logging calls, tracking lead stages, and ensuring no opportunity falls through the cracks
Nurturing prospects who didn't buy on first contact through consistent, professional follow-up
Re-engaging cold leads with timely outreach
Coordinating with ownership on pipeline status and flagging high-priority opportunities
Responding to customer questions about products, shipping, warranty, financing, returns, and more

What We're Looking For:

Fluent English — spoken and written, neutral accent required for phone calls
Availability during EST business hours: Monday - Saturday, 9:00 AM – 8:00 PM
Proven experience in sales, customer service, or a closing role (cleaning industry experience is a bonus, not required)
Comfortable on the phone — you don't shy away from outbound calls
Experience using a CRM platform
Highly organized, self-motivated, and reliable — you follow up without being told twice
Ability to quickly learn product knowledge (we'll train you on our equipment lineup)
Stable internet connection and a quiet, professional environment for calls

Nice to Have:

Experience working with e-commerce or dropshipping stores
Familiarity with Shopify
Background in B2B sales or selling to small business owners