Remote Assistant - (Dental) Insurance & Billing Specialist

Looking for a detail-oriented, self-motivated Insurance & Billing Specialist (Ontario, Canada). Your primary focus will be ensuring the financial health of our clinic by managing the insurance lifecycle and resolving outstanding patient balances. This is a 100% remote position, perfect for a professional who thrives in an independent environment and possesses a deep understanding of dental coding and insurance workflows.


Key Responsibilities

**Insurance Claim Management:**
Proactively follow up on all unpaid dental claims and resolve denials or "requests for information" from providers.

**Accounts Receivable:**
Manage the aging report, contacting patients regarding overdue accounts with a professional and empathetic approach.

**Communication:**
Coordinate with the in-office team to ensure clinical notes and codes are accurate for claim resubmission.

 **Reporting:**
Provide weekly updates on collections progress and outstanding AR status.



Required Qualifications

**Experience:**
Minimum 2+ years of experience in dental billing or dental office administration.

**Technical Skills:**
Proficiency with dental practice management software.

**Industry Knowledge:**
Strong understanding of dental terminology, CDA (Canadian Dental Association)/current procedure codes, and insurance company protocols.

 **Communication:**
Exceptional phone etiquette and written communication skills for patient and insurance interactions.

 **Equipment:**
Must have a secure, private home office setup with a reliable high-speed internet connection.



Why Join Us?

**Independent Work:**
We value autonomy and trust our specialists to hit their targets without micromanagement.

**Supportive Environment:**
While remote, you will be a vital part of our team with regular check-ins and open lines of communication.

**How to Apply**
Please submit your resume and a brief cover letter outlining your experience with dental AR and insurance recovery. In your application, please mention which dental software systems you have experience with.