Customer Support Executive (Shopify |Commslayer-Mandatory)

JOB OVERVIEW

Important — Please apply only if you meet ALL of the following criteria with

Active Upwork profile.
Proven, hands-on experience with Shopify (daily usage)
Experience using Commslayer (Mandatory),Gorgias, Zendesk, or Tidio

Applications that do not meet these requirements will not be considered.

About the Role
We are hiring for a growing women-focused eCommerce brand. To better align with our customer base, female candidates are strongly preferred.

In this role, you will be responsible for delivering exceptional customer support across email and live chat, along with occasional low-volume calls (both inbound and outbound as needed). You will also manage orders within Shopify and ensure a seamless, positive experience for every customer.

Key Responsibilities

Respond promptly and professionally to customer emails, chats, and occasional calls
Manage orders, returns, and exchanges within Shopify
Use tools like Commslayer , Gorgias, Zendesk, or Tidio to efficiently resolve support tickets
Maintain a high standard of customer satisfaction and brand experience

What We Offer

Opportunity to work with US & EU-based Shopify brands
A fast-paced, growth-driven environment
Transparent compensation
5 paid leaves per year

How to Apply
Please share your latest resume and your Upwork profile link. Shortlisted candidates will be contacted for the next steps.