Customer Service Representative — Dutch E-commerce Store (Shopify).

We operate a Shopify store serving customers across the Netherlands / Poland.

We are looking for a reliable, detail-oriented Customer Service Representative to handle our customer emails with care and professionalism.

What you will do
- Clear the entire customer email inbox once per day (approximately 20-50 emails per session)
- Translate incoming Dutch emails to English using DeepL (no Dutch language skills required)
- Match each email to the correct response category and send the matching pre-written Dutch template
- Handle return requests, refund escalations, lost packages, and defective product claims
- Log refunds in our tracking spreadsheet
- Verify supplier information on our internal supplier portal before sending return addresses
- Escalate unusual or complex cases to the owner

What we are looking for
- Excellent written English — strong grammar and attention to detail
- Experience with e-commerce customer service (Shopify, dropshipping, or similar)
- Ability to follow a documented workflow precisely and consistently
- Calm, friendly, and professional tone — especially when dealing with frustrated customers
- Reliable internet connection and a quiet work environment
- Available to work 6 days per week, one session per day
- Long-term availability preferred — we want to build a stable working relationship

What you DO NOT need
- Dutch language skills — all templates are pre-written in Dutch, you only need to copy, personalize, and send
- Phone support experience — this is email only
- Design or technical skills

Tools you will use
- Gmail (customer emails)
- DeepL (translation)
- Google Docs (our handbook with all templates — fully documented)
- Google Sheets (refund logging)
- A supplier portal (web-based, very easy to use)
- ChatGPT (for unusual emails — we provide the exact prompt to use)

Compensation and hours
- Part-time: approximately 12-14 hours per week
- Schedule: one daily session of about 2 hours, 6 days per week
- You choose your own time slot within European business hours — preferably between 9:00 AM and 6:00 PM CET (3:00 PM - 12:00 AM Manila time)
- Your task: clear the entire customer inbox once per day — no emails left for "tomorrow"
- Rate: $4-5 per hour, depending on experience (approximately $ ---------- per month)
- Payment: weekly via Wise only

Response time commitment
Every customer email must be answered within 24 hours of receipt. This means: when you log in, you clear the entire inbox in one session. Consistency is critical — our customers expect fast, professional replies, and one missed day creates escalations and angry replies.

Trial period
We start with a paid test task (1-2 hours at your hourly rate) using 5-10 real customer emails and our handbook. This lets both of us see if the workflow is a good fit before committing. If the test goes well, we begin with a 2-week trial period, after which we evaluate and continue long-term.

How to apply
Please reply with:
1. A short introduction about yourself (3-5 sentences)
2. Your experience with e-commerce customer service, if any
3. Your time zone and available daily time slot
4. Your expected hourly rate
5. A screenshot of your internet speed test (speedtest.net)
6. The word "KIDSKORNER" at the top of your reply, so we know you read the full job post

Applications without the code word "KIDSKORNER" will not be considered.

We will reply to shortlisted candidates within 3-5 days with the paid test task. We look forward to hearing from you!