Customer Service & Amazon/Temu Admin Specialist

Customer Service & Amazon/Temu Admin Specialist
Full-Time | 40 hrs/week | Remote (Philippines)

About Us
Big Warehouse Refurbs is a fast-growing Australian eCommerce business specialising in refurbished tech — laptops, robot vacuums, electronics, and AV equipment. We sell across multiple marketplaces and we're scaling hard. We need a sharp, experienced operator to help us grow our Amazon AU and Temu presence while keeping our customer service tight.

The Role
This is a dual-focus position — half marketplace admin, half customer service. You'll be a key part of a lean team with real ownership of what you manage. If you're experienced, proactive, and know your way around Seller Central and Temu's portal, this is a great long-term opportunity.

What You'll Be Doing

Managing and optimising Amazon Seller Central listings (titles, bullets, backend keywords, pricing, inventory)
Handling Temu seller portal operations — listings, orders, and performance monitoring
Responding to customer enquiries and disputes across platforms with professionalism and speed
Managing cases, returns, A-to-Z claims, and escalations
Working across marketplace messaging platforms (Amazon, Temu, eBay etc.) and contributing to building the tools and processes around them
Flagging issues and reporting back to the owner with solutions, not just problems


What We're Looking For

Proven hands-on experience with Amazon Seller Central — this is non-negotiable
Experience with Temu's seller platform is a strong advantage
Solid customer service background in eCommerce (returns, disputes, and claims), with experience developing and creating systems, templates, and SOPs to make CS operations scalable
Excellent written English — clear, professional, and empathetic
Self-managed, reliable, and available during Australian business hours (or willing to overlap)
Someone who takes pride in their work and wants to grow with the business


What We Offer

Stable full-time role (40 hrs/week)
Competitive rate negotiable based on experience
Long-term position with room to grow as the business scales
Direct access to and communication with the business owner
A role where your work actually makes a visible difference


To Apply
Send your application with the subject line "Amazon/Temu Admin – [Your Name]" and include:

A brief intro about yourself
Your specific experience with Amazon Seller Central (what you've managed, for how long)
Any Temu seller experience
Your expected monthly rate

Applications without Amazon Seller Central experience will not be considered.