AI Automation Manager

GO Destinations is transforming destination service through the integration of AI, human expertise, and streamlined delivery. We are looking for an AI Automation Manager to build and scale the systems that power that transformation.
This is a hands-on builder role. You will design and deploy AI-driven automation that directly impacts how we operate, how we serve clients, and how we scale globally.
What You’ll Do
1. Build and deploy AI automation across destination services, career support, and operations
2. Design intelligent agents that reduce touchpoints while improving the client experience
3. Integrate systems including CRM, communication tools, scheduling platforms, and internal workflows
4. Automate critical processes such as:
- Client onboarding and initiation
- Consultant matching and coordination
- Lease review and document workflows
- Client communication and real-time updates
5. Identify inefficiencies and replace them with scalable automation solutions
6. Partner with leadership to align automation with key business KPIs:
- Increased authorizations
- Reduced escalations
- Improved experience scores
7. Continuously refine and expand automation across the organization

Required Skills & Experience
1. Advanced proficiency in Make, Zapier, or similar platforms
2. Proven experience building complex, multi-step automation workflows
3. Strong experience integrating AI tools (OpenAI, Claude, etc.) into real-world use cases
4. Solid understanding of APIs, webhooks, and system integrations
5. Ability to design automation systems that scale across departments
6. Strong problem-solving mindset with a focus on execution
7. Ability to translate business needs into working automation quickly
8. Clear communicator who can work across technical and non-technical teams

Preferred Experience
1. Experience building AI agents for service delivery or customer experience
2. Familiarity with global mobility, relocation, or destination services
3. Experience with CRM-driven operations and lifecycle automation
4. Background in process optimization or operational transformation

What Success Looks Like
1. Fewer handoffs across the destination service journey
2. Faster, more consistent communication with clients
3. Reduced manual workload for Program Managers and Coordinators
4. Scalable systems supporting growth across the U.S., Canada, and beyond
5. Measurable improvements in client experience and operational efficiency

Please send your resume to ----------