Customer Support & Inside Sales Executive (D2C – Baby Care)

We are looking for a Customer Support & Inside Sales Executive to support a growing D2C baby care brand. This role focuses heavily on inbound calls, customer engagement, objection handling, and driving conversions.

You will combine product expertise with strong communication and sales skills to guide customers toward the right purchase decisions while delivering a high-quality support experience.

Key Responsibilities
Handle 40–50 inbound customer calls daily with a focus on conversion and support
Understand customer needs and recommend suitable products
Manage objections and suggest alternatives to close sales
Send follow-up emails with product recommendations and links
Re-engage potential customers to drive conversions
Maintain a consultative, conversational approach (not purely transactional)
Ensure high levels of customer satisfaction, empathy, and personalization
Document interactions for tracking and reporting

Requirements
3–4 years of experience in customer support and/or inside sales
Experience in baby care, parenting, or similar product-based industries
Strong objection handling and persuasive communication skills
Experience handling high-volume inbound calls (40–50/day)
Ability to understand and navigate large product catalogs
Excellent spoken and written English (US-facing role)
Neutral or US-preferred accent

Preferred Qualifications
Experience with D2C brands in baby care, parenting, or lifestyle categories
Familiarity with similar product segments is a plus

Key Skills & Capabilities
Strong sales mindset with ability to upsell and cross-sell
High empathy and customer-centric approach
Ability to recommend alternatives when products are unavailable
Balance between support and sales-driven conversations
Strong conversational and relationship-building skills

Important Note

This is a conversion-focused role, not just customer support.
Success in this role depends on your ability to:

Drive purchase decisions
Handle objections confidently
Actively upsell and cross-sell
Build trust through meaningful conversations