Customer Support & Revenue Recovery Specialist (Remote | PH Night Shift | AI-Assisted Role)

READ FIRST — APPLICATION REQUIREMENT
Applications WITHOUT voice recordings will NOT be reviewed. Kindly upload your recordings using the form below.
We receive a high volume of applications, and failure to follow instructions = automatic disqualification.

About NCC
Ninja Customer Care (NCC) is a fast-growing, AI-first call center supporting leading e-commerce and subscription brands in the U.S., particularly in the nutraceutical space.
We help our clients:
• Resolve customer issues efficiently
• Protect and recover revenue
• Turn buyers into loyal, long-term customers

Our agents are equipped with AI tools for coaching, call review, and performance improvement, helping you grow faster and perform at a high level.

About the Role
This is a hybrid support + recovery role focused on:
• Customer Support (Inbound)
• Customer De-escalation
• Revenue Recovery (Outbound)
You’ll assist customers with:
• Orders, subscriptions, billing, and shipping
• Payment issues and incomplete orders
• Resolving concerns while protecting company revenue
This is NOT aggressive sales — it’s about smart problem-solving and customer experience.
Key Responsibilities Customer Support (Inbound)
• Handle calls, chats, and emails
• Assist with orders, subscriptions, billing, and shipping
• Process refunds, reships, and adjustments
• Clearly explain products and policies
• Document all interactions accurately
Customer De-escalation
• Handle frustrated or upset customers professionally
• Reduce refunds, chargebacks, and escalations
• Guide customers toward fair, policy-aligned solutions
Revenue Recovery (Outbound)
• Follow up on declined payments and incomplete orders
• Help customers complete purchases
• Offer approved solutions (pause, delay, partial refund)
• Meet recovery and contact targets
Quality & Compliance
• Follow scripts, workflows, and Nutra compliance rules
• Avoid medical claims or advice
• Participate in QA reviews and AI-assisted coaching
Requirements
• At least 1-year BPO / call center experience
• Strong spoken and written English
• Experience handling difficult or upset customers
• Calm, professional communication style
• Willingness to follow scripts and QA processes
• Available for full-time US night shift
Nice to Have
• E-commerce or subscription support experience
• Retention or recovery experience
• CRM/order management tools experience
Work From Home Requirements
• PC/Laptop (Intel i5 or equivalent, 8GB RAM minimum)
• Stable high-speed internet
• USB noise-canceling headset
• Quiet workspace

HOW TO APPLY
Please submit all required documents and information here: ----------

• Please confirm your availability to start
• Confirm your ability to work in the US night shift
• Submit your voice samples (self-introduction, inbound script, and outbound script)
• Provide a screenshot of your PC specifications and internet speed test
• Submit your updated resume (highlighting BPO experience)
• Indicate your application source (Indeed / Facebook / Referral + name)

Deadline: Within 72 hours of applying
Important Instructions:
• Record each item as a separate audio file
• Speak clearly and professionally
• Follow scripts exactly were provided


Recording 1: Personal Introduction
Introduce:
• Your background
• Your customer service/sales experience
• Why you are a strong fit

Recording 2: Inbound Script
(Hi! Thank you for calling, this is [Your Name]. I completely understand — a lot of our customers felt the same way at first. What most people love about this product is how quickly they start noticing results, especially within the first few weeks. Based on what you’re looking for, I’d recommend starting with our most popular package — it gives you the best value and enough time to really see the benefits. Let’s go ahead and get that set up for you today so you can start seeing results as soon as possible.)

Recording 3: Outbound Decline Recovery
(Hi, this is [Your Name] calling regarding your recent order. It looks like there was a small issue processing the payment — no worries, this happens sometimes. I just want to make sure you don’t miss out, especially since this product is in high demand right now. Let’s go ahead and quickly get that fixed so we can secure your order today — it’ll only take a minute.)

FINAL REMINDER?Missing recordings = automatic disqualification

What You Get
• Paid training
• Flexible schedule
• Promotion opportunities
• Performance-based pay increases
• Long-term growth in an AI-driven company
Who This Role Is Perfect For
• Strong communicators who stay calm under pressure
• Experienced agents ready to level up with AI tools
• Detail-oriented applicants who follow instructions carefully

If you’re serious about building a career in modern, AI-assisted customer support, we want to hear from you.

Benefits:
• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home