EXPERIENCED ECOMMERCE CUSTOMER SUPPORT SPECIALIST

Dear Applicant,

We run a fast-growing branded eCommerce business selling sportswear. We are looking for a reliable and detail-oriented Customer Support Specialist to join our team for a long-term position.

This role requires strict adherence to processes, consistency, and professionalism. If you are not detail-oriented or do not follow instructions carefully, this role is not for you.

Required Tools & Platforms (Mandatory)
You must already have experience with:

Shopify (eCommerce platform)
Workflows (Google Drive)
Loom videos
Chatgpt
Whatsapp (Communication)
Gmail
Working in a team

Key Responsibilities:
Handle customer inquiries and complaints accurately and professionally
Process and report refunds and complaints
Respond to emails regarding tracking, refunds, and FAQs
Reply to all customers within 24 hours (strict requirement)
Follow SOPs and internal processes exactly as instructed
Maintain clear, consistent, and error-free communication
Avoid mistakes such as duplicate replies, vague answers, or off-topic responses

What We Provide
Video training
Clear SOPs and workflows
Support from a Lead Customer Support Specialist

Requirements
Fluent English (written and spoken)
Minimum 2 years of Customer Support experience
Experience in eCommerce/dropshipping is highly preferred
Available for weekly team calls
Highly organized, reliable, and detail-oriented
Available to start immediately
Willing to complete a week trial period
Available for 40 hours per week (full-time)
Not working another full-time job

IMPORTANT – HOW TO APPLY (READ CAREFULLY)

To be considered, you must follow ALL steps below exactly:

Step 1: Respond to all questions below ( Include ALL of the following answers in the cha)

How many years of Customer Support experience do you have?
Which niches/industries have you worked in? (e.g. fashion, electronics, beauty, etc.)
Which of the required tools have you used?
Why are you a good fit for this role?

Step 2: Include your WhatsApp number in the email so we can contact you directly.

This is a very important role within our company. We are only looking for people who are serious, committed, and willing to grow with us long-term.

We have been operating for over 3 years, and several of our team members have been working with us for multiple years. This is not a short-term opportunity — we are building a strong, reliable team.

We are serious about this opportunity, and we genuinely care about our team members, their personal growth, family situation, and financial stability.