Customer Support Representative (Experienced & Independent)

Job Description:
We are looking for a high-level and communicative Customer Support Representative to join our team. This is not a basic support role — you will be responsible for handling customer interactions independently, solving problems efficiently, and maintaining a high standard of customer experience.
Your role is critical in protecting our brand reputation, reducing losses, and turning negative situations into positive outcomes.

Key Responsibilities:
Respond promptly and professionally to customer inquiries via email, chat, or phone.
Handle returns, complaints, and disputes in a way that protects the company while keeping the customer satisfied.
Communicate clearly, confidently, and empathetically with customers — even in difficult situations.
Think independently and take ownership of customer issues from start to finish.
Work together with the team to improve processes and reduce recurring problems.

Requirements:
Excellent English communication skills (written and spoken).
Experience in customer support or a similar role is preferred.
Strong problem-solving skills and the ability to stay calm under pressure.
Ability to handle difficult or frustrated customers professionally.
High attention to detail and responsibility in your work.
Willingness to work during USA business hours.

Application Process (IMPORTANT):
To make sure we only review serious applicants, follow these instructions carefully:
Include the word “ZETI” in your application.
Briefly answer this question (max 100 words):
What makes you good at handling difficult customers?
Include your previous customer support experience (if any).
Shortlisted candidates will receive a follow-up test assignment.
Applications that do not follow all instructions will not be considered.