VA | Service based business

Title:
Virtual Assistant — Systems Builder, Customer Follow-Up & Social Media | Golden Mobile Detailing

Hey, I'm Paxton, owner of Golden Mobile Detailing, a mobile auto detailing company in Wisconsin (United States). We're growing fast, and we need a sharp VA who can help us build out the systems and SOPs that will allow us to scale and then stay on to run those systems day-to-day.
This isn't a "data entry" role. We want someone who thinks, takes initiative, and actually cares about doing excellent work. You'll work directly with our team.

What you'll do:
- BUILD SYSTEMS & SOPs (primary focus): Create and organize the internal playbooks, workflows, and standard operating procedures in Notion that our team uses to run and scale the business. This is the core of the role. If you love building structure and making things run smoothly, this is for you.

- CUSTOMER FOLLOW-UP: Text and follow up with customers after their service. Check-ins, rebooking reminders, review requests, and referral prompts. You'll manage this communication using our templates and scripts.

- LEAD FOLLOW-UP: Respond to DMs and inquiries coming in through Instagram and Facebook, and follow up with leads until they book.

-SOCIAL MEDIA: Schedule content, write captions, and help keep our Instagram and Facebook active and professional.

- EMAIL MANAGEMENT: Handle email inquiries and communicate with customers professionally on behalf of Golden.

- GENERAL ADMIN: Light scheduling, Slack updates, and other support tasks as needed.

What we're looking for:
- Excellent written English - your communication represents our brand. Experience building SOPs, workflows, or systems is required, not a bonus. Organized, reliable, and proactive - someone who doesn't wait to be told what to do next.
Experience with Notion or a strong willingness to learn fast. Comfortable texting and following up with real customers. Familiar with Instagram and Facebook. Available to align with US Central Time hours. Stable internet and a solid home office setup.

Pay & benefits:
Pay depends on experience and skill level at 20–30 hrs/week. Pay is weekly for the first two months, then switches to monthly. We also honor the 13th month bonus every December without exception.

To apply:
In the subject line, write "Golden Mobile Detailing VA - [your name]" and in the first line of your message, tell us: what's one system or SOP you've helped build for a previous employer? What did it do, and how did it help the business?