Experienced Customer Service Specialist

Do you have what it takes to be my first Customer Service Specialist?

I manage a small business selling essential oils in Tampa, FL. We are expanding and could use the help of a customer service person handling all customer interaction.

To be qualified, you must have:

*Solid 3 years experience working customer service remotely for a US/EU/AU client (proof will be required during hiring).
*Can work 9AM-4PM EST, Monday-Saturday.
*an American Accent (non-negotiable).
*This is a voice and email heavy position, so you must be extremely capable of doing both.
*Have a very good English vocabulary, written and oral.
*60WPM typing speed.
*Shopify Experience.
*Subject line should be the 2 capitalised words on the third bullet-point entry.
*A 'Customer-First' mindset.
*Warm and friendly personality, and can deal with frustrated customers with patience.
*Reliable internet and power connection, with 2024 and newer hardware.

Apply with at least 30 apply points to show interest in this position, and submit your cover letter, CV and a 30-sec voice recording. Your recording must briefly explain (in your own words) how and why a 'Customer-First' mindset benefits small businesses. This is to test your accent and spontaneity. Applications using AI will be sent to the trash, the same with recordings that are clearly reading off a script.

We are looking to hire someone immediately, and can start immediately. This must be your only job to ensure focus and quality work.