Client Success Representative (Sales Support) Swing Supplies | Dallas, TX | Remote | Full-Time

About Swing Supplies
Swing Supplies is a fast-growing custom golf merchandise company based in Dallas, TX. We design and deliver premium custom headcovers, towels, and branded gear for golf tournaments, charity events, school programs, and corporate outings across the US. We're in our systemization year, building the team and processes that will carry us into 2027 and beyond.

About the Role
We're looking for a Client Success Representative who is warm, sharp, and genuinely loves people. You'll be the first point of contact for inbound leads - responding quickly, building relationships, and guiding clients from first inquiry all the way to a closed order.
This role works closely with our Sales Manager and Operations team. If you're someone who communicates naturally, follows up without being pushed, and takes pride in making clients feel genuinely taken care of, this is for you.

What You'll Be Doing

Responding to inbound leads via email, CRM, and messaging platforms
Sending quotes, following up consistently, and nurturing relationships at every stage
Qualifying leads based on order quantity and event fit
Drafting personalized client messages that feel warm and human — not scripted
Coordinating with operations to keep clients updated on their order status
Updating and maintaining the CRM (HoneyBook) and lead tracker accurately every day
Supporting the Sales Manager on pricing conversations, proposals, and special requests
Representing the Swing Supplies brand with care and professionalism in every interaction


What We're Looking For

Strong written and verbal English communication — you write like a real person, not a template
Able to build trust quickly and maintain long-term relationships, not just close one-off transactions
Detail-oriented with client requests, designs, quantities, and deadlines
Comfortable managing multiple conversations simultaneously without dropping the ball
Responsive and reliable - you have a natural sense of urgency
Self-sufficient and proactive - you move conversations forward without constant direction
Able to handle objections around pricing, minimums, and timelines with confidence and composure
Warm and professional - you keep communication human even when things get busy
Coachable and open to feedback while staying consistent in quality
Thinks in terms of long-term client relationships, not just transactions
1–3 years of experience in sales support, customer service, or client-facing roles preferred


Bonus Points

Familiar with HoneyBook, invoicing tools, or quoting platforms
Background in events, tournaments, school programs, or branded merchandise
Experience in golf, sports, or custom products industry


What You Get

Remote, flexible work setup
Direct mentorship from a hands-on Sales Manager
A tight-knit, collaborative team that genuinely invests in your growth
Front-row seat to a growing company — real opportunity to grow with us into 2027