customer support manager

We are currently looking for a reliable and detail-oriented Customer Support Agent to join our team.

Role Overview:
You will be responsible for handling customer inquiries via email and Shopify Inbox, ensuring fast, professional, and helpful responses that reflect our brand standards.

Key Responsibilities:
- Respond to customer emails in a timely and professional manner
- Manage and reply to messages through Shopify Inbox (live chat)
- Handle order-related inquiries (tracking, delays, refunds, exchanges)
- Resolve customer issues efficiently while maintaining a positive tone
- Escalate complex cases when necessary
- Keep conversations organized and properly documented

Requirements:
- Strong written English communication skills
- Previous experience in customer support (eCommerce preferred)
- Familiarity with Shopify, order tracking tools, and customer service platforms
- Ability to handle high volumes of messages daily
- Problem-solving mindset and attention to detail
- Availability to work [insert your preferred hours/timezone]

Nice to Have:
- Experience with tools like notion - AI tools
- Understanding of eCommerce workflows and customer expectations

What We Offer:
- Long-term opportunity
- Flexible remote work
- Competitive compensation based on experience

If you're interested, please send:
1. Your experience in customer support
2. Any relevant tools you’ve used
3. Your availability
4. A short sample response to this scenario:
“My order hasn’t arrived yet, and I’m very frustrated.”

We’re looking for someone proactive, organized, and committed to delivering excellent customer experience.