Customer Support Specialist (Ecommerce)

We’re looking for a reliable and detail-oriented Customer Support Specialist to join our team. This role is focused on handling customer inquiries, managing tickets, and ensuring a smooth support experience for our ecommerce customers.

Key Responsibilities:

Respond to customer emails and messages in a timely and professional manner
Handle inquiries related to orders, shipping, tracking, subscriptions, and billing
Manage and organize tickets efficiently, including older or reopened conversations
Monitor spam and blocklist to ensure no valid customer messages are missed
Work closely with the team to resolve issues and improve support processes

Requirements:

Proven experience in customer support for ecommerce
Experience using Commslayer is required
Strong written English and clear communication skills
Ability to handle high ticket volume and stay organized
Attention to detail and ability to follow SOPs
Proactive and able to spot issues before they escalate

Nice to Have:

Experience with Shopify or similar platforms
Familiarity with subscriptions and recurring billing support
Experience handling disputes or refunds

If you’re someone who takes ownership, communicates clearly, and can handle fast-paced support, we’d love to hear from you.