Virtual Assistant

We are looking for a reliable and detail-oriented Customer Support Virtual Assistant to join our growing e-commerce team. The successful candidate will be responsible for handling customer enquiries via email, managing order tracking and updates, resolving customer complaints professionally and efficiently, processing refunds and exchanges, responding to product questions, and liaising with suppliers when required. The ideal candidate must have excellent written English communication skills, strong attention to detail, and the ability to work independently. Experience with Shopify and customer service platforms such as Gorgias or Zendesk is highly regarded but not essential as training will be provided.