Customer Service Support for Shopify/E-Commerce

Looking for a friendly and educated customer service rep for our store. You have previous experience working in customer service and able to tackle a multitude of problems in a very fast changing environment.

Responsibilities
- Answer tickets submitted by customers via email and chat channels
- Create scripted message base
- Create custom professional answer and show empathy and understanding to customer
- Use new troubleshooting procedures

Preferred qualifications:
- Fluent English
- Better writing skills
- Previous experience in customer service (online preferred)
- Previous experience using SHOPIFY and ZENDESK
- Web Savvy
- Strong team player

Let us know:

- Why you would be the best for this job.
- Did you worked with SHOPIFY and ZENDESK before?
- How would you answer and analyse a ticket from a customer looking for his order?
- Reply to this Angry Customer (Shipping Period is for 2-4 weeks)

I have paid for a "product" that I have yet to recieve. I would like a response today that this is a valid concern that deserves a positive response "TODAY"!
No one has acknowledge me via your site or email.
Sincerely,
Buyer


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