Owner Relationship Specialist

Position: Owner Relationship Specialist
Company: Corporate stays
Employment Type: Freelancer /Full time
Working hours: Monday to Friday, 9 am to 6 pm Montreal time
Work from home


About Us

Corporate Stays is a global leader in furnished apartments and short-term rental management, with over 1,000 units in Canada and a rapidly growing portfolio across Latin America (Panama, Paraguay, Mexico, Brazil, Chile, Costa Rica).

We operate a portfolio of 300+ units and are scaling quickly, focusing on maximizing revenue, occupancy, and operational efficiency.


Role Overview

We are looking for an Owner Relationship Specialist to join our team. In this role, you will be responsible for managing and strengthening relationships with property owners, ensuring their satisfaction, and maximizing the performance of our portfolio.

This role requires strong communication, ownership, and the ability to coordinate across multiple teams.



Key Responsibilities

Build, manage, and maintain strong relationships with property owners
Serve as the primary point of contact for all owner communications
Proactively address owner concerns, questions, and escalations
Ensure high levels of owner satisfaction and retention
Monitor property performance (occupancy, revenue, guest feedback) and share insights with owners
Prepare and present regular performance reports to owners
Identify opportunities to improve property performance and profitability
Coordinate with internal teams (operations, housekeeping, maintenance, sales, finance) to resolve issues efficiently
Follow up on maintenance, operational, or service-related issues affecting owner satisfaction
Support onboarding of new properties and ensure a smooth integration process
Review and ensure compliance with owner agreements and company standards
Assist in negotiating terms, renewals, and updates to owner agreements when needed
Track and manage owner requests, ensuring timely resolution
Support billing-related questions and coordinate with finance when necessary
Identify risks in owner relationships and proactively implement solutions
Contribute to improving internal processes related to owner management
Maintain accurate records of all owner communications and updates in internal systems

Requirements

Previous experience in customer service, account management, property management, or similar roles
Strong communication skills in English (written and verbal)
Excellent organizational and multitasking abilities
Strong problem-solving and conflict-resolution skills
Ability to work independently and take ownership of tasks
Experience in hospitality, real estate, or property management is a strong plus
Comfortable working in a fast-paced, remote environment.