Customer Support Specialist (Klaviyo + Shopify + AI | $12-$15/hour)

We’re hiring a Customer Support Specialist to manage all inbound client communication and ensure every request is handled quickly, clearly, and professionally. This role is focused on responsiveness, organization, and delivering a high-quality support experience across all channels.

What you’ll do:

• Monitor all incoming support channels including chat, email, SMS, and ticketing systems
• Respond to every customer message quickly, clearly, and professionally
• Triage incoming requests and escalate issues to the appropriate internal team when needed
• Open, manage, and update support tickets with clear and detailed information
• Keep customers consistently informed on the status of their requests
• Follow up proactively to ensure issues are resolved and nothing falls through the cracks
• Maintain accurate and organized records of all support interactions
• Identify recurring issues and flag patterns to the team
• Collaborate with internal operations and product teams to resolve issues efficiently
• Ensure a smooth, reliable, and high-quality support experience across all touchpoints

You are:

• A strong spoken and written English communicator
• Experienced with Klaviyo, including a solid understanding of campaigns, flows, and basic troubleshooting
• Friendly, personable, and professional in written communication and on camera
• Comfortable joining video calls when needed and representing the company confidently
• Calm under pressure and able to handle high message volume
• Highly responsive and reliable
• Detail-oriented and organized, especially when managing multiple conversations at once
• A strong problem-solver who knows when to escalate
• Tech-savvy and quick to learn new tools and systems
• Experience in customer support, ecommerce, or SaaS is a plus
• Familiar with tools like Mantle, or similar support platforms is a plus
• Reliable and responsive during US Eastern Time business hours
• Available Monday to Friday, 9:00 a.m. to 5:00 p.m. ET

Tools you’ll use:

• Mantle, or similar support platforms
• Email, chat, and SMS tools
• Shopify
• Klaviyo
• Slack, Notion, Google Meet
• Internal dashboards and tracking systems

Pay:

• $12-15/hour USD based on experience
• Long-term role with growth opportunities for top performers

How to apply:

Start your message with: “I solve problems quickly”

Include your resume and a short note explaining why you’d be great at handling support, managing multiple conversations, and keeping customers informed.